General
Q: Do you have flat rate pricing for service calls?
A: We don’t believe in charging our customers a flat rate (also has other names). Usually that means a company will give you one standard price that covers parts and labor. We have found that charging a flat rate is much higher than if we just charge the customer for the time that we are there and the parts that we use.
Q: Are you licensed and insured?
A: We are both licensed and insured. We are also recognized by the Better Business Bureau and the Hamburg Chamber of Commerce.
Q: Do you provide after hour emergency service?
A: We do provide 24 hour emergency service because we know that plumbing and heating problems do not just occur between 8-5 Monday through Friday.
Service Information
Q: What is involved in a Furnace Clean and Check?
A: Clean and Check
a. Clean condensate tubes
b. Piping
c. Clean flame sensor.
d. Clean burners
e. Clean blower
f. Check overall operation of unit
g. Check and change out filters if necessary
Clean and Check Humidifier
a. Change out pad
b. Clean unit
c. Check solenoid valve
d. Clean tray and dip tray.
Q: How often should generators be inspected and serviced?
A: You should have your generator serviced yearly to have the oil changed, spark plugs checked and filters replaced.
Q: What is involved in an Air Conditioner Clean and Check?
A: Clean and Check
a. Change filters
b. Check and clean Indoor and outdoor coils
c. Check for proper levels of freon. Add if necessary.
d. Check electrical connections and tightened if necessary.
Q: How often should I change the standard throw-away 1” filter?
A: standard filters should be changed every 2 months or when they are dirty.
Q: How do I clean my Electrostatic Air Filter?
A: You can clean your filters with warm soapy dish soap when they need to be washed. Then they will need to be rinsed with clean water until the filter is clear from soap.
Q: What does AFUE mean?
A: AFUE stands for “Annual Fuel Utilization Efficiency.” This is used in rating systems that burn gas for heating. The higher the AFUE is the lower the gas bill will be.
Q: Is there an advantage to setting my thermostat to “on” so my fan runs constantly?
A: Continually running the fan in the summer will help keep the temperature stabilized from the first floor and second. This will also help clean the air.
Q: When I am out of town in the winter what temperature should I set my thermostat at so my pipes don’t freeze?
A: You can turn the thermostat down as low as 45 degrees. Some thermostats only go down to 55 degrees.
Q: How important is adding humidity to my home?
A: Humidifiers add water to the dry air which makes the air thicker / feel warmer. This in turn makes it more comfortable and stops your skin from drying out.
Q: What does SEER mean?
A: SEER stands for “Seasonal Energy Efficiency Ratio.” The SEER is for air conditioning units. It tells us how efficiently it can convert the electric. The higher the SEER percentage the more efficient the unit is and the lower your electric bill will be.
Q: I noticed ice on the outside of my air conditioner when it runs for a while, is this normal?
A: The air conditioner system may need to be serviced. Before calling for service, check to see if they filter just needs changing out, sometimes a dirty filter can cause the system to ice on the outside of the unit.
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